ADO DECE 300 Bici Elettrica

Please read below carefully before placing your order. We offer free shipping on electric bikes. They generally ship within 1-2 business days and are delivered within 2-5 business days depending on where you live. Accessories and parts are not included..

Delivery and Shipping

Affected by EPIDEMIC COVID-19, the delivery time of the local logistics company and the expected deviation, please understand. Usually after the payment of the order, if the item has storage, we will arrange delivery within 48 hours. Shipping products

Shipping Products	Shipping Warehouse	Support Shipping Country	Shipping costs	Delivery Time	Transport mode	Search the website
Electric bikes	Poland/Germany	EU countries	Free Shipping	7-10 working days	DPD	https://www.dpd.com/tracking
	United States	United States	Free Shipping	7-10 working days	Fedex	https://www.fedex.com/en-us/tracking.html
	United Kingdom	United Kingdom	Free Shipping	5-7 working days	XDP	https://xdp.co.uk/track.php
Accessories	China	US/EU/UK	€8-€17	10-15 working days	Ciaoniao	https://global.cainiao.com/?lang=en
Note		1. Accessories are shipped separately, not with the bicycle. 2. The above delivery time is the delivery time of most parcels under normal circumstances, except for special weather and logistics delays.

After we receive your order, we will try our best to ship it within the given time. However, some unpredictable events such as bad weather, riots, and many others occur. Therefore, we seek your kind understanding that ADOEBIKE.STORE cannot be held responsible for such shipping delays. To ensure the safety of your purchases, ADOEBIKE.IT may need to contact customers to validate orders, which can cause delays. Transit time may vary depending on proximity to our warehouse and inventory availability.  

Customs Duties

Because we want to be as transparent as possible, goods that are purchased from overseas are subject to import customs duties or widely known as value added tax (VAT), excise taxes. This is standard practice in some countries and are collected by the customs authorities of your local government. Europe Here is a reference from the European Union website: https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en All our products are available in our EU warehouses. We anticipate customs duties for our shipments to Europe, so you don't need to pay an extra amount after placing an order with us.  

Processing time

We try to process all orders placed on our website within 1 to 2 business days. There are no orders processed or shipped on weekends. Update: Due to COVID 19, processing may take up to 5 business days.  

Estimated shipping time

Most electric bicycle orders are shipped via ground shipping method and average delivery time is 2-5 business days shipping from our warehouses. The estimated shipping time does not include any processing time or time required to clarify any additional information requested by the customer. We seek your kind understanding that we cannot be held responsible for shipping delays or any other form of delays caused by courier services. All applicable and exact shipping charges (excluding any customs duties if applicable) will be shown at checkout before payment.

How do I know my order has been shipped?

You will receive a shipment notification email/SMS once your order has shipped. The email/SMS will contain tracking information.  

Items damaged during transport

Although we take every reasonable precaution to ensure that products are well packaged, damage may occur during shipment from our warehouse to your destination. If your products are damaged in transit, please refuse the delivery and have the driver note the reason for refusal as "damaged". If you are unable to refuse the damaged shipment or if the shipping damage is hidden, please notify us and the carrier immediately. Shipment damage must be reported to the carrier and to us within 7 days of receiving the shipment. Take photos of the damage and ask the courier for confirmation or a claim number. Open a support ticket with ADOEBIKE.STORE describing the damage, including photos and courier confirmation number. Do not throw away the original packaging.

Delivery conditions

All orders over $200 and warranty replacements will be shipped with mandatory signature unless otherwise requested by the customer or other special circumstances. Most deliveries are between 8am and 8pm and must be signed for delivery. Packages returned to us due to failed delivery attempts will be charged a 35€ reshipment fee. Rejected packages (except items damaged in transit) may be charged a 20% re-stocking fee.

Incorrect or incomplete address

If your package is returned to us due to an incorrect or incomplete address, the customer will be responsible and pay all shipping costs to return the order to a correct address. ADOEBIKE.IT will not be responsible for the loss of your order if the address you provide at checkout is incomplete or incorrect.