Warranty Information

 

The following limited warranty applies to all current ADO bicycles manufactured on or after 2021.

 

LIMITED WARRANTY

Ⅰ）Lifetime Technical Support

The ADO brand is committed to providing lifetime technical service to ADO users. Any need, please contact with us.

Ⅱ）Free maintenance service

ADO warrants to the original owner only the original frame, rigid fork, or components of each new ADO brand bicycle as free from defects in material and workmanship for the following specified periods:

PartsWarranty timeWarranty Policy
Structural part（1) Frame10 years1. Provides free spare parts and repair video;

2. Customers can also buy parts from third parties, and ADO will share the cost.

3. If customers can't repair it, please send it back to the official maintenance center;

4. If it still cannot be repaired, ADO will provide a new one for free;

Note: After secondary assembly of the drive and transmission system, secondary debugging is required. Please refer to the following instructions:

1. Refer to "Official Product Data Center" to download the debugging video and debug.

2. Go to the local maintenance point to get help according to the video.

（2）Front fork1 years
（3）Saddle tube1 years
（4）Handlebar1 years
（5）Gambo of avant-garde entertainment1 years
（6）Brake handle1 years
（7）brake lever1 years
（8）pinion crank handle1 years
（9）chain wheel1 years
(10) thumb change1 years
（11）derailleur1 years
Electrical parts（1）charger1 years
（2）battery1 years
（3）engine1 years
（4）controller1 years
（5）instrument1 years
（6）booster1 years
（7）USB charger1 years
（8）acceleration handle1 years
（9）2in1 switch1 years
（10）head light1 years
Wear partsHandle, saddle, pedal, tire, fender, etc, wear parts, no warranty time, if there is any damage during use, please buy from the official store ( www.adoebike.com);

Please contact the online service center or call center, and provide the following information, then enjoy ADO product warranty services:

  • Buying platform, including seller's store platform/account, etc;
  • Order invoice including order number/ID/date etc;
  • E-mail and shipping address;
  • Brief explanation of the problem, including description/picture/short video and so on.

Ⅲ）Maintenance service fee

If your ADO product is abnormal due to the following reasons, the ADO brand will provide free technology consulting and paid maintenance services for you:

  • Damage caused by the use of non-original parts to install the bike
  • The parts or products that are overdue with the warranty time
  • Damage caused by misuse, repair and maintenance."
  • Damage caused by nature's disaster, manual damage."
  • It can't provide the proof like a video or picture."
  • Damage caused by revision, addition, or reduction of parts."
  • The parts that are wear parts, such as the liner, inner tube, chain, pedal."
  • The damage caused by the influx of water."

 

ASSEMBLY REQUIRED AT THE TIME OF PURCHASE

This warranty applies only to bicycles and frames purchased new from an authorized ADO dealer.

 

LIMITED REMEDY

Unless otherwise provided, your sole remedy under the foregoing warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at ADO's sole discretion. This warranty extends from the date of purchase, ADO only to the original owner, and is not transferable. In no event shall ADO be liable for any direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage or economic loss, whether based on contract, warranty, negligence, product liability or any other theory.

 

EXCLUSIONS

The above warranty, or implied warranty, does not cover:

Normal wear and tear on parts such as tires, chains, brakes, cables and sprockets in situations where there are no assembly or material defects.

Bicycles serviced by a dealer other than an authorized ADO dealer.

Changes from original condition.

Use of the bicycle for abnormal activity, competition and/or commercial purposes or for purposes other than those for which the bicycle was designed.

Damage caused by failure to follow the operating manual.

Paint and decal damage resulting from participation in competitions, jumps, descents and/or training for such activities or events as a result of exposing the bicycle or riding it in harsh conditions or climates.

Labor charges for replacement or exchange of parts.

Except as provided in this warranty and subject to all additional warranties, ADO and its employees and agents shall not be liable for any loss or damage of any kind (including incidental and consequential loss or damage caused by negligence or default) arising out of or relating to any ADO bicycle.

ADO makes no other warranties, express or implied. All implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of the express warranties set forth above.

Any claim against this warranty must be made through an authorized ADO dealer or distributor. A purchase receipt or other proof of purchase date is required before a warranty claim can be processed.

Claims made outside the country of purchase may be subject to additional fees and restrictions.

The duration and details of the warranty may vary by frame type and/or country. This warranty gives you specific legal rights, and you may also have other rights that may vary from place to place. This warranty does not affect your legal rights.