If you have any questions or concerns, please feel free to contact us.
We look forward to hearing from you.
Email Service:
FREQUENTLY ASKED QUESTIONS
Q: Is it waterproof? Level of waterproofness?
All our e-bikes are IPX5 waterproof.
Q: Battery life? How do you charge it?
800 charge and discharge times, using a removable battery, charging through an external adapter.
Q: Where is the shipment located and when will it be delivered?
Orders are usually scheduled to ship within 1-2 business days. Orders from the UK will be shipped from the UK warehouse and will be received by the customer within approximately 3-5 business days. Orders from EU countries will be shipped from the Polish warehouse and will be received by the customer in approximately 8-10 business days.
Q: How much does logistics cost?
All of our e-bikes are shipped free of charge. There may be a charge of $10-$20 for accessories purchased separately.
Q: Do I have to pay VAT?
Because the package is shipped from European warehouses, we paid the freight, customs and VAT.
Q: How long is the warranty for this product?
Usually the warranty period of the whole bike is one year, and the warranty period of individual special accessories will be different as below. Please check our warranty policy for details.
